Educational Country Manager - Malaysia
Twinkl, Malaysia

Location: Malaysia Remote Working / 100% Home Based (You must permanently live in Malaysia, without work restrictions to apply for this position)

Pay rate: $9 USD per hour (Paid via PayPal Monthly)

Hours: 37.5 hours per week

Contract: 12 month contract with an extension highly likely - Self-employed contractor. Responsible for own taxes. No benefits.

Line Manager: Rocio Casares

Recruiter: Sarah Jane Dalzell

First things first! What is Twinkl? What is Twinkl’s mission?

Twinkl is here to help those who teach. It's what brings us to work every day. We're proud to create educational resources that can be used at each step of a child's learning journey.

Our award-winning resource collection - created by teachers for teachers - provides unlimited supplementary digital and printable teaching resources at an unbeatable value.

We have over a million resources, and new content is added every day. Don’t see what you need? Just ask! We make bespoke resources for our members as part of our world-class customer service promise to help those who teach.

We support educators and children across Asia and around the world, and we’re committed to transforming lives through education.

Whoever you are, whatever you teach, Twinkl is here for you!

The Role:

Here at Twinkl we are looking for a highly motivated and driven individual to join the entrepreneurial teams which comprise Twinkl’s core customer segments. You will be responsible for supporting the ongoing development and growth of our Malaysian community.

You'll start as a solo marketeer, connecting with customers directly via a variety of different communication channels to highlight and demonstrate the benefits of Twinkl's Malaysia Products and teaching resources. Because we help those who teach, teaching experience in Malaysia would be highly beneficial for this role, because you will be able to understand exactly what primary school teachers in Malaysia need and when they need it.

You'll be moving into this position as a team of one with the support of many, so you’ll need to take a rapid iterative approach, employing different marketing and business development techniques to get the message out to customers. You'll be the person responsible for defining, building and managing the right team to support user growth within the Malaysia customer segment. You will be commercially minded and comfortable in making decisions on where to pursue opportunities. You will be responsible for reporting monthly and quarterly in line with business expectations.

This is a very varied role that involves both proactive strategic planning and reactive work as you pivot and respond to the demands of your growing market.

Key Performance Indicators:

• Build a thriving social media community for educators, and hit specific growth and engagement targets for that community each month.
• Increase revenue and hit specific growth targets.
• Expand customer base and hit specific growth targets.

A typical week could involve any of the following:

• Showing tenacity and drive, going above and beyond to reach new customers and build your market;
• Business management and strategy to put plans in place to help achieve our ambitious growth targets for Malaysia. Work with Managers from different countries across the business to understand what’s working and how we can improve;
• Researching and developing innovative concepts within the market, including teaching resources for Malaysian educators;
• Be connected with Malaysia’s community of educators, to make sure we understand what they need, so we can deliver accordingly;
• Creating the newsletter for Malaysia , posting engaging content across different social media channels.
• Identifying potential partnership opportunities.

You will work with:

• Twinkl global family of International Managers.
• Country Managers
• Content Creation Team

Requirements

To succeed in the role, you will have the following skillset:

• Excellent / Native written and verbal Malay language skills (Bahasa Malaysian)
• Excellent / Fluent written and verbal English language skills.
• Recent experience and working knowledge of the education system in Malaysia amp; the

Job Rewards and Benefits