We are looking for a motivated, dynamic Credit Control Executive (Contract for 3 months) to join our team based out of our offices in various locations. Your responsibilities will be to look to reduce the long overdue debts and unallocated credit balances (gt;1year) under the portfolios assigned. To help to achieve this, we will provide you with a competitive base salary, highly rewarding collection incentive structure and career opportunities. You will also be given full product training, with hands on assistance from the Credit Control Manager and the Credit Control Team.
In this role you will be responsible for:
- The primary objective for a Credit Controller is to collect the value of outstanding debts at the earliest possible date. This involves effective communication with the debtor, usually by telephone and enforcing routine adherence to agreed credit terms.
- Liaise closely with Service, Operation and Customer Care team to solve problems relating to payment issues through Credit Control Feedback form.
- Updating the in the system after each telephone conversation.
- Monitor prompt issuance of reminder letters and statement according to company credit control policy.
- Preparing and processing all debtors’ journals and AR adjustments.
- Processing of cash/cheques deposits for daily banking. Ensure all current cheques are bank into the assigned bank account and monitor post dated cheque due date.
- Propose credit notes and propose stop service due to customers to branch managers for outstanding customer in regard to debtors’ issues, monitor prompt
- Prepare documents for bad debts write-offs.
- Update collection activities and status of outstanding with Credit Control Manager / Team Leader on a monthly basis.
- Achieve the KPI benchmark set by the management.
- Ensure the accuracy of customer’s details in the database use for billing and collection purposes.
- Other duties given to you by your superior from time to time, if required.
Requirements
The ideal candidate will possess:
- Minimum a Diploma in related discipline of studies with proven track record in Credit Control
- Able to work independently to meet assigned collection target
- Results oriented, dynamic, creative and self driven
- Team player, customer focused, proactive, has sense of urgency and ownership
- Possess strong interpersonal and communication skills (written amp; oral, bilingual would be an advantage)
- Computer skill is essential
- Applicant must be a Malaysian citizen or hold relevant residence status
Highly Desirable:
- Excellent credit collection, solving customer disputes and negotiation skills
- Ability to reach amp; exceed collection targets
- Versatility to build rapport with people at all levels
- Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
- Commercially focused acumen
Benefits
- Attractive base salary
- Medical out-patient
- Annual leave
- EPF, SOCSO amp; EIS
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
Address:
Rentokil Initial Ipoh. No. 22A amp; 26 Lebuh Perusahaan Klebang 9, Kawasan Perusahaan Klebang IGB, 31200 Chemor, Perak. (Opposite IT Mall)