Payroll Training Consultant
Employment Hero, Malaysia

At Employment Hero, we’re an ambitious group of people on a mission to make employment easier and more valuable for everyone. We’re revolutionising the way people work are you down for the challenge?

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

Our CX Delivery Teams are responsible for implementing the Employment Hero platform with customers; and our Payroll System Consultants are responsible for gathering information, creating and delivering training to our customers to ensure they have the knowledge and skills required to proficiently operate and administer our payroll software. You will work with Payroll Specialists and Project Managers to build training content for our clients going through our Guided Implementation service.

This role is exciting! Many of our customers are not experts in payroll processing or legislative requirements but you will help and guide them through our interactive onboarding and training process. You will be managing many projects at any one time, therefore to be successful in this role, you will need to communicate effectively, influence stakeholders, and prioritise tasks to drive great outcomes.

This role is a maternity leave cover for eight months with the possibility of a full-time transition.

As a Payroll System Consultant, you’ll be:

• Design, develop and deliver workshop content to support the payroll platform.
• Be an influencer, presenter, and problem solver for all things payroll.
• Deliver training to clients on payroll implementations using our platform.
• Educate clients on best practice using the EH platform.
• Respond to customer communications and queries during the implementation.
• Ensure the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current.
• Constantly review and improve our delivery processes.

• 3 years of payroll implementations, payroll consulting or payroll management in South-East Asia, especially Singapore (other SEA countries are a plus!).
• 3 years of experience in delivering training on payroll systems, focusing on the implementation phase.
• Strong written and verbal communication skills in English, plus local languages such as Malay or Cantonese.
• Creation and maintenance of learning content to support new features and assist with implementations and platform adoption.
• Strong time management and schedule management.
• Exceptional client-facing, consulting and stakeholder engagement skills.

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations.

That doesn’t mean, though, that you’ll only ever see your team on the screen! We recognise the value of face-to-face connection, and organise local and global events throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 25+ heroes in Malaysia and 800+ heroes globally - there’s always someone willing to lend a helping hand.

Plus you’ll get to enjoy a number of great perks, including:

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office or WFH station
• Private Health Insurance provided by AIA
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development program (including an external study policy, live monthly professional development classrooms, and premium online learning content)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Generous leave allowance:
• Annual leave: 20 days + public holidays
• Personal Medical leave: 14 days
• Caregiver Leave:
• Paid parental leave:
• Quarterly regional get-togethers/socials
• Annual Global Gathering to get to know your global c

Job Rewards and Benefits