Provide outstanding customer support through phone, email, and live chat, ensuring that every interaction leaves a positive impression.
Understand customer needs, address concerns, and provide solutions promptly.
Record detailed notes of customer interactions, ensuring every detail is captured.
Work collaboratively with the wider customer service team to share insights and learnings.
Demonstrate a proactive approach, spotting potential issues before they escalate and suggesting improvements.
Requirements
A keen eye for detail and a meticulous approach to tasks.
Strong communication skills, both verbal and written.
The desire to grow and take on greater responsibilities over time.
Team player mentality, always ready to help out and learn from peers.
Adaptable to rotational shifts with 1 rest day and 1 off day.
Comfortable with a hybrid work model, with anchor days in our Malaysia office.
Benefits
Join us to be part of the urban mobility and sustainable transportation revolution! We are a startup in every sense of the word. Expect autonomy, visibility, breakneck pace, cutting-edge technology, barriers to overcome and problems to solve. If you are one to lead the charge, smash through barriers and create a positive impact, we want to talk to you!
At Beam, here's what you can expect from us:
• Opportunity to make an impact by being part of a movement that will revolutionise transportation in cities.
• Be part of an organisation in hyper-growth mode with plenty of opportunity for personal development
• Flexible and inspiring workplace with a team of competent, motivated and fun co-workers