Key Account Manager, Fintech
Optasia, Malaysia
Job Description
Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement amp; collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model amp; strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.
We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. TheKey Account Managerrepresents the entire range of Optasia's products and is responsible for cross-selling the company's portfolio into the same account.
What you will do
- Establish productive and professional long-term relationships with stakeholders at all levels
- Coordinate the involvement of company personnel, including service, technical support, finance, marketing and management resources, in order to meet account performance objectives and customer’s expectations
- Optimize service performance from a financial point of view
- Assess, clarify and validate customer needs, including roadmaps and tenders, on an on-going basis
- Monitor the market and competitor activities
- Regular reporting on sales activities, opportunities, threats, project progress etc.
- Proactively lead a joint company-strategic account planning process that develops mutual performance objectives and financial targets
- Drive solutions-orientated efforts that address the customer situation
- Ensure accurate business performance reporting, data quality, KPIs on a daily, weekly and monthly basis.
Accountabilities and Performance Measures
- Achieve assigned service performance targets from SLA and financial perspectives
- Achieve sales targets for new business (cross-selling opportunities)
- On-time payment collection
- Complete strategic account plans that increase customer base, drive sales and KPIs
- Active member of integration project team and ensure on-time service launches
- Maintain high customer satisfaction ratings
- Arrange meetings between CXO level account personnel and the company’s management
What you will bring
- 5+ Years of verifiable experience in Large Account Management
- Proven experience in Financial Services with product oriented background
- Knowledge of Telecom Products and Systems
- Proven sales track record of Telecom and/or VAS services/solutions
- Sound understanding of the culture, politics and (regulatory) policies in [Tanzania] and a good insight into the telecom industry
- Bachelor's or Master's degree
Your key attributes
- Experience with financial statements and reconciliation processes
- Strong interpersonal and relationship building skills
- Modern, consultative sales techniques and results orientated
- Self-motivated and ability to work independently
- Ability to converse with stakeholders of all levels, from C-level to business operations
- Effective influencing, persuasive and negotiation skills
- Highly analytical, converting trends into actions
- Excellent presentation skills
- Pro-active attitude
- Multi-tasking and coordination
- English and local language is required