Technical Assistant
Unison Consulting Pte Ltd, Malaysia

The Technical Assistant is responsible to prepare Knowledge Based articles and SOPs amp; other supporting documents to communicate complex and technical information more easily

He/She able to develop, gather and disseminate technical information through organizational communication channels using readily available infrastructure tools and devices. Experience in developing power point presentations

Key Responsibilities

Study production recurring issues amp; incidents and work with SMEs to develop KB’s / SOPs

• Work with L1 support team and onboard KBs/SOPs regularly
• Review current KBs/SOPs and enhance / update / revise with latest information
• Story teller via power point presentation
• Act as main liaison between L1 amp; L2 support , also on case basis with L3
• Collate monthly incident/problem statistics and assist in preparing slides for SR management presentation
• Track team KPIs/KPOs
• Organize, attend and participate in key incident / problem related meetings
• Provide administrative support as amp; when required e.g Raising memo , etc

Requirements

• Excellent time management and organization skills
• Strong analytical skills with ability to collect , organize, analyze and disseminate information with attention to detail amp; accuracy
• Good communication skills to coordinate with cross teams
• Ability to design amp; develop , convey ideas through power point presentations
• Proficient in adopting to organization processes, procedure and tools/techniques
• Excellent Interpersonal skills
• Excellent Team working skills
• Adept at queries amp; presenting findings
• Detail-oriented and diligent
• Excellent writing skills
• Communication skills
• Proficient in using Technical terminology

Job Rewards and Benefits