Afterhours Ticketing Consultant

Job Overview
This is a full-time on-site role for an Afterhours Ticketing Consultant located in WP, Kuala Lumpur. The Afterhours Ticketing Consultant will handle customer inquiries and ticketing requests outside regular working hours, provide assistance with travel bookings and changes, and ensure timely and accurate issue resolution. They will collaborate with internal teams to maintain high-quality customer service and ensure that client needs are met promptly and effectively.

Key Responsibilities:

• Respond to customer inquiries via phone in English.
• Assists customer with related to flight changes, reissuance, refunds, and hotel reservations.
• Advice on best fare options, routes, and travel policies
• Provide accurate information according to customer concerns.
• Resolve customer issues promptly and professionally.
• Coordinate with airlines and suppliers for schedule changes or special requests
• Support team members and contribute to a positive team environment.

• Proficiency in at least one GDS (Amadeus, Sabre, or Galileo) is required
• Experience in manual ticket reissuance is considered an advantage
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• High attention to details and commitment to quality service
• Ability to work independently and manage time effectively.
• Confident in emergency ticketing support