Afterhours Japanese Advisor

Job Description:
We are looking for a dedicated Contact Centre Japanese Advisor to join our team on night shifts, delivering exceptional customer support to our Japanese corporate clients, travel agencies, and universities. This role involves assisting overseas business travellers and students with a range of needs, including flight changes and the coordination of medical care, through phone, email, and chat channels.

Responsibilities:
- Provide exceptional support to Japanese-speaking clients during afterhours via phone, email, and chat.

- Assists customer with related to flight changes, medical arrangement, and travel-related concerns.
- Collaborate with team members to enhance service delivery.
- Maintain accurate documentation of customer interactions and support tickets.
- Follow up on pending cases and ensure timely closure.

- Provide feedback on recurring issues to help improve processes.

- JLPT certification (N1/N2) or native-level Japanese proficiency is required (both verbal and written)
- One to two years of experience or relevant skills in the travel industry or customer service are preferred; fresh graduates are encouraged to apply
- Previous after-hours or night-shift experience is highly desirable, though not mandatory
- Demonstrate problem-solving mindset, with the ability to proactively identify and address customer needs
- Ability to work collaboratively as a team player in a dynamic team environment