Looking for a Product Manager to drive exploration and design solution with existing and/or new capabilities to improve / enhance customer problems-to-solve and business needs, perform market validation and drive implementation of solutions from inception to live-in-market, and ensure readiness of operations for best customer experience.
(This is a one year contract role)
You are: (personality / competencies etc)
Someone who is curious to understand customer and business problems-to-solve
Someone who is passionate and persistent to drive continuous improvement and explore innovative solutions to solve customer problems
Someone who is keen and capable to bring ideas and proposed solutions, at the same time dynamic in adjusting/pivoting to find common ground for better outcome/result
Someone who can work independently with minimum supervision, capable to remove obstacles, and drive implementation towards excellence delivery
Someone who has strong analytical and innovative problem-solving skills.
Someone who has strong verbal and written communication skills
Good team player and excellent at building relationships with co-workers and stakeholders
Someone who is willing to take initiative, to listen, to learn and respond positively to challenges and criticism. And, could provide constructive feedback and contribution in discussion
Thrive under fast paced work environment and conditions of constant change, ambiguity, debate, experimentation and informed risk taking.
Your Responsibilities: (What is this role all about? What does the applicant have to do?)
Drive short/long-term business roadmap with collaboration with marketing and alignment with technology teams
Explore innovative solutions and ideate on solutions to customer problems
Evaluate business opportunities, analyze business processes, anticipate requirements, uncover areas for improvement, and design and implement solutions
Interview and manage stakeholders to uncover problem-to-solve, and business value of requirements
Design user journeys and translate vision into lo-fi mockups and workable technical solutions
Design business architecture, business rules/exception handling required to minimize risk/impact to business.
Develops and governs user acceptance criteria to ensure workable software
Work with various teams, ie: Marketing, Technology, Legal, Regulatory, and Security to ensure timely and quality projects/products/services delivery and rollout. Perform frequent update and presentation to management on project progress focus on product/service/business readiness
Responsible for change management of newly developed software, including creating user training materials, new processes/governance (where necessary), and user access management
Research and innovate on how to use technology to solve business problems, including running POCs on new partner systems, assess feasibility of introducing new technology to existing systems
Your Merits: (these are must haves in terms of qualifications & experience & specific technical /professionals skills that you want from the applicant)
Degree in Information Technology/Telecommunications/Marketing or equivalent
4- 7 years of experience in solution design, product development, product manager, business analyst, or IT solution analyst and preferably in relevant industry
Excellent communication, interpersonal and basic project planning/management skills
Ability to articulate, and present well with the ability to highlight appropriate perspective to diversified group of audiences
Good understanding of business key performance drivers & best practices