Solution Specialist Job in Malaysia
Telenor Group Malaysia - Digi , Malaysia

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4 Years
0 - 0 USD
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
1 Job
Posted on
Dec 23, 2020
Last Date
Mar 30, 2021

Job Description

We are on a look out for a Solution Specialist who understands business needs, gathering and eliciting requirement in detail, organizing and analyzing requirement to translate into user requirement. Work with technical team to develop solution that address business need

(This is a one year contract role)

You are: (personality / competencies etc)

Someone who is curious to understand customer and business needs

Someone who is passionate and ambitious to drive changes and innovations through exploration, and creative in applying new/existing capability & technology

Someone who is keen and capable to bring ideas and proposed solutions to business, at the same time dynamic in adjusting/pivoting to find common ground for better outcome/result

Someone who can work independently with minimum supervision, capable to remove obstacles, and drive implementation towards excellence delivery

Someone who is structured, organized, logical thinkers, possess strong problem solving skills, and able to manage several projects and/or activities at one time

Good team player and excellent at building relationships with co-workers and stakeholders

Someone who is willing to take initiative, to listen, to learn and respond positively to challenges and criticism. And, could provide constructive feedback and contribution in discussion

Thrive under fast paced work environment and conditions of constant change, ambiguity, debate, experimentation and informed risk taking.

Your Responsibilities: (What is this role all about? What does the applicant have to do?)

Drive short/long-term business products/services planning with collaboration with marketing and alignment with technology teams

Understand business needs, lead in gathering and eliciting requirement in detail, organizing and analyzing complex requirement for simplification and translate into user requirement. Work with technical team and play an active role in proposing/validating and developing effective solution that address business need in the most cost effective manner

Manage user requirement in ensuring completeness of scoping and propose prioritization to allow focus delivery to achieve business needs in the most time-effective manner

Lead and drivecustomer journey enhancement to ensure excellent customer experience

Primary business interface to Technology team for technical capabilities planning and project implementation

Work with various teams, ie: Marketing, Technology, Legal, Regulatory, and Security to ensure timely and quality projects/products/services delivery and rollout. Perform frequent update and presentation to management on project progress focus on product/service/business readiness

Work with respective stakeholders, ie: business owners and platform owners on product life-cycle management to understand the products/services performance, optimization and simplification

Lead and drive new ideas collaborating with different stakeholders to propose new concept that align with business game plan. And present/pitch to senior management to get buy-in and endorsement on the proposal

Explore to create and innovate new business value/opportunity through understanding of business needs and effectively leveraging on existing product/service/technical capability

Job Specification

Your Merits: (these are must haves in terms of qualifications & experience & specific technical /professionals skills that you want from the applicant)

Degree in Information Technology/Telecommunications/Marketing or equivalent

4- 7 years of experience in product development, product manager, business analyst, or IT solution analyst and preferably in relevant industry

Excellent communication, interpersonal and basic project planning/management skills

Ability to articulate, and present well with the ability to highlight appropriate perspective to diversified group of audiences

Good understanding of business key performance drivers & best practices

Experience and/or knowledge in Telco and emerging technologies/industry eg: Customer Management, eSIM, eKYC is an added advantage

Prefer candidate to have this knowledge or capability to learn fast:

eSIM knowledge (different eSIM standards & common uses case eg: QR Code approach, On Device Activation – ODA, and etc)

Device (handset, accessories, IOT) knowledge (different device standards & subscription models eg: leasing/ buyout, contract management – fixed/ moving contract and etc)

Good overview & knowledge of telecommunication ecosystem: core system, channel, and internal and external integration (eg: device OEM)

Ability of conceptualize, rationality new concept (without much reference) and to translate it into implementation

Partner management – Manage conversation to understand partner’s use cases, proposed user journey, understand the impact, and brainstorm/nego with partner on alternative

Telenor Group Malaysia - Digi

Telecommunications - Kuala Lumpur, Malaysia
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