Engagement Manager
Amazon, Malaysia

EXPERTISE
· Collaborate with AWS field sales, pre-sales, training and support teams to seek to understand our customer’s needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.
· Experience leveraging formal project management and development methodologies on enterprise level engagements.
· Possesses a deep knowledge of project management best practices and how to apply them in an effective yet pragmatic way across large, complex projects.
· Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology.
SOLUTIONS
· Lead individuals, teams or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and then driving the AWS team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution.
· Actively looks for ways to improve process efficiencies and effectiveness.
· Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
· Ability to make decisions guided by policies, procedures and business plan with limited guidance.
· Business and financial acumen.
· Business case development.
DELIVERY
· Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.
· Plays an active role in managing project goals and driving teams to achieve customers’ business outcomes by managing issues, risks, decisions, and action items.
· Ability to take ownership, work under pressure and meet deadlines on time.
· Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement.
· Takes proactive steps to ensure teams meet or exceed customer expectations.
· Works effectively in a dynamic environment with changing priorities.
· Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments.
COMMUNICATION
· Outstanding written and verbal communication skills with team members and audiences of all levels.
· Interfaces with various customer and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project level resources such as SMEs.
· Plans and oversees the preparation and dissemination of project communications.
· Demonstrates the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed. Recognizes environmental or cultural nuances and adapts.
· Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.
TEAMING
· Proven success in working with teams and executive leadership in a complex, global company environment.
· Team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
· Proven experience working in a matrix environment, managing multiple stakeholders.
· Negotiation and conflict resolution capabilities.

BASIC QUALIFICATIONS

5+ years experience working in an IT Professional Services or consulting organization supporting Fortune 500 companies across multiple industries.
· 5+ years Project Management hands-on experience in managing and delivering enterprise level IT projects.
· 5+ years Program Management /Engagement Management experience leading other project managers to deliver a program with multiple and concurrent projects.
· Minimum leadership experience managing technical projects consisting of 8 or more people totaling over $1,000,000 budget.
· Has managed engagements using both Waterfall and Agile/Iterative methodologies.
· Has lead Agile teams as a ScrumMaster using the Scrum methodology.
· Understands the value proposition of the public cloud and has managed a cloud migration engagement (IaaS, PaaS, SaaS).
· Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts.
· Demonstrated ability to successfully manage multiple and concurrent projects/customers.
· Competency in Microsoft Office suite, Agile and Project Management toolsets (JIRA, Confluence, Rally, VersionOne and / or MS Project).
· Has one active project management certification (e.g., PMP, PMI, CSM, PRINCE2, etc.)
· Bachelor's Degree or equivalent experience.
· Ability to travel to customer locations as needed (across Southeast Asia).
· Strong communication and presentation skills.

PREFERRED QUALIFICATIONS

· PMP-ACP Certification or Scrum Master Certification.
· AWS Experience and Certifications.
· Managed and delivered IT engagements for a Fortune 100 company.
· Bachelor's Degree in STEM.
· MBA or Masters in Computer Science.
· Proven track record of increasing project scope and complexity.
· Possesses a deep knowledge of Agile and Scaled program management best practices and how to pragmatically apply across large, complex projects.

Job Rewards and Benefits