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GBS HR Front Office Lead Job in Malaysia
ABB , Malaysia

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2 Years
0 - 0 USD
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As Described in Job Ad
Total Vacancies
1 Job
Posted on
Feb 13, 2021
Last Date
May 13, 2021

Job Description

Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

Our mission Human Resources (HR) is to help ABB stand out when it comes to our people - from leadership, performance and talent management to rewards and career opportunity. In all that we do, we seek to create competitive advantage by dedicating resources to attracting, developing and retaining talented individuals who are customer-focused, collaborative, innovative and driven.

ABB is a leading global technology company in power and automation that enables utility, industry, and transport & infrastructure customers to improve their performance while lowering environmental impact. The ABB Group of companies operates in roughly 100 countries and employs about 135.000 people.

ABB built Global Business Service (GBS) HR organization globally with 5 Hubs across the globe – GBS HR OPERATIONS Krakow / GBS HR OPERATIONS Tallinn/GBS HR OPERATIONS Bangalore (India) /GBS HR OPERATIONS SLP (San Luis Potosi , Mexico) as well as country Front Office organizations. The GBS is the cornerstone of the new ABB HR Delivery Model and allows ABB to consolidate and deliver top-quality HR services to our businesses around the globe. Joining the ABB GBS HR OPERATIONS organization, you will have the opportunity to work in a high-paced international environment and grow together with the rapidly developing business. Join us now in this exciting journey and seize the unique opportunity to take an active part in shaping the development of the new global organization in GBS HR OPERATIONS.

The GBS HR OPERATIONS (Shared Service) Front Office Lead is fully accountable for managing the operation in the respective GBS HR OPERATIONS Front Office in the South Asian Cluster (Singapore, Malaysia, Thailand, Indonesia Vietnam and Philippines) and takes responsibility for the delivery of high-quality services, to supported business locations and clients and against agreed performance targets across all Service Lines (Integrated Talent, Employee Lifecycle, Compensation & Benefits, Payroll, Global Mobility, Learning & Development, People Analytics and HRIS). As part of the regional GBS HR OPERATIONS organization, the Front Office Lead contributes to the global / regional and local roadmap and deliverables and reporting to HR Delivery Lead.

Your responsibilities

Contributing to the implementation of the GBS HR Operations strategy and running GBS HR Operations Front Office operations in the country, delivering services according to signed-off Standard Operating Procedures (SOPs), agreed KPIs and quality targets.

Monitoring and reviewing agreed delivery and performance standards to ensure consistency in quality and customer satisfaction set with the delivery teams.

Planning, developing and implementing a strategic roadmap in line with GBS HR Operations business strategy (e.g. plan the development of the operations and further refining the operating model, organizational structure and governance model, seek opportunities to expand the offering in line with the business strategy).

Ensuring all GBS HR Operations processes incorporate appropriate control mechanism, including 4-eye-check / SOX checks, data protection and compliance tasks, robust framework to enable compliance with all country legal and regulatory requirements, driving and representing GBS HR operations in any internal / external HR Audits, financial management including budgeting and forecasting and cost management.

People Management like Defining and driving strategy of the GBS HR Operations and leading with example all administrative tasks are accomplished according to internal policies and legal requirements, encouraging open discussion of development needs for the team or individuals.

Operation and Continuous improvement like supporting processes to standardize within GBS HR Operations and between the GBS / HR functions in order to shape shared service, continuously analyzing operational performance, address issues across the teams and implement a culture of continuous improvements and implementing Lean approaches to deliver efficiencies through standard processes and synergies.

Stakeholder Management and Collaboration like establishing and maintaining close interaction, communication and two-way feedback, collaborating and interacting with all GBS / GBS HR Operations and HR stakeholders.

Collaborating with Regional GBS HR Operations Lead, other GBS HR Teams in order to further strengthen and develop the strategy, develop further efficiencies and ensure consistency of management approaches.

Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Job Specification

Your background

Experience in HR or Shared Services Operations (in-sourced or outsourced) with hands on experience in managing teams of 5-10 employees.

Sound Operations and Project management experience.

Lean Sigma / Six Sigma quality and process improvement experiences preferred; Strong analytical approach to problem solving, high degree of proactive behavior and result orientation.

High degree of client orientation and service mind-set.

High degree of structure and self-organization, deadline focused.

Excellent PowerPoint and Excel skills.

Strong interpersonal skills with an ability to build relations across various teams / countries / cultures.

Fluency in English language (oral and written).

More about us

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.

Recruitment Agencies please be aware that this role is being managed by the internal ABB Talent team directly. We will reach out to our preferred agency partners should we require support. Your adherence to our process is appreciated.


Industrial Automation - Dubai, United Arab Emirates