Telemarketing Executive - Subang
Rentokil Initial, Malaysia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Vocational - HS Diploma
Total Vacancies
1 Job
Posted on
Feb 24, 2021
Last Date
Mar 24, 2021
Location(s)

Job Description

Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.

We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology.

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Find out more on careers.rentokil-initial.com

Our family of businesses:

Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries.

Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers.

In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services.

Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia amp; Pacific

Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth.

We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields.

Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity.

We have central support functions of Human Resources, IT, Finance, Legal and Marketing amp; Innovation in the Rentokil Initial Head Office locations and in country.


Working within our functions departments, you would be supporting all of our businesses within Malaysia for Pest Control and Hygiene divisions.


We are looking for a motivated, dynamic Commercial Indoor Sales Specialist / Telemarketing Executive to join our team based at Headquarter . Your responsibilities will be to convert incoming enquiries into sales or secure appointment for site inspection and good in follow up with customers.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding incentive structure and career opportunities. You will also be given full product training, with hands on assistance from the Commercial Indoor Sales Specialist team.

Main Purposes:

Promote Pest Control and Hygiene sales by selling services, solutions amp; products through enquiries management, cold calling and win back calls. Effectively book sales to productivity optimum, handling customers’ complaints, providing excellent customer service in accordance to Company’s guidelines.

A one-stop customer fronting liaison through telephone and email.

In this role you will be responsible for:

  • Responsible for handling incoming calls for Pest Control amp; Hygiene Klang Valley’s new business opportunities
  • Process enquiries and proactively resolve customer issues amp; challenges effectively
  • Build strong intra and inter-department relationship with a shared sense to convert a sales transaction
  • Convert incoming enquiries into sales or secure appointment for site inspection
  • Identify and follow-up opportunities to gain new customers and conduct upselling/cross selling to customers
  • Proactively call to former customer to win back contracts
  • Identify and follow-up complaints from newly signed up customers to prevent pre-mature termination
  • Process all customers’ contracts and job orders timely, and ensure prospect ageing is managed within 45days
  • Submit minimum 5 quotations daily and follow up closely
  • Ensure all documentation pertaining to customers are updated into the respective service database timely and accurately
  • Work out and agree on a payment plan with customer
  • Ensure the sales loop is reported accurately on daily basis
  • Any other task or duties that maybe assigned from time to time
  • Required valid driving license because driving is part of the job requirement for this designation
  • Possess own vehicle, is a Malaysian or holds a relevant resident status
  • Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Requirements

The i

Job Specification

Job Rewards and Benefits

Rentokil Initial

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