Retail Trainer
Al Futtaim Private Company LLC, Malaysia
Job Description
Job Purpose:
Identify training needs and propose appropriate training sessions
Oversees and direct workshops, individual training sessions
Plan and implement an effective training curriculum
Supervise training budget
Develop monitoring systems to ensure that all employees are performing job responsibilities according to training
Job Specification
Job Responsibilities:
1. Orientation / Onboarding
Design and execute orientation programs for sales team
Conduct onboarding training sessions for new hires
Train and guide new employees
2. Customer
Work with retail operations team to ensure store colleagues are attending the relevant training programs to support the growth of the business.
Identify training needs by evaluating strengths, weaknesses and performance
Deliver a high level of training on product knowledge, customer service and processes.
Deliver appropriate individual and group coaching sessions to colleagues in stores
Maintain a professional working relationship with all stakeholders, providing confidence with our internal customers, ensuring integrity and objectivity
Work as a strategic learning partner with retail partners to establish business needs and implement the full learning cycle to address areas of concern.
3. Learning & Growth
Support in the design and delivery of training programs.
Understands the theory of training and learning to enhance staff performance.
Provide a variety of learning opportunities to store colleagues including 1:2:1 coaching, classroom training, supplier training and store visits.
4. Administration
Maintains up to date training records, including attendance, scores and feedback.
Monitors ROI for all training conducted
Supports the L&D Coordinator with ensuring all training materials are up to date
Collaborates with the L&D Coordinator to schedule specified training
5. Internal Business Processes
Work as part of the L&D team, delivering and monitoring the impact of in house training
Ensure all colleagues are inducted into the business in a structured and professional manner.
Provide follow up coaching to colleagues, once they have attended learning programs as part of their development.
Supports with supplier training, working closely with the products team and the L&D coordinator, ensuring relevant product training is delivered in a timely and appropriate manner.
Supports the L&D coordinator with the quarterly and annual retail training calendar for all territories to ensure it is circulated in a timely manner.
Work with Learning and Development Manager to develop support plans for new store openings and store refits within your territory.
Maintain an up to date record of all learning interventions for all colleagues and stores.
Monitor the return of investment of training on store and individual performance.
Supports the Learning and Development team with all administrative duties.
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