Senior Technical Account Manager
iPrice group, Malaysia
Job Description
Our vision is to become the Skyscanner for online shopping, the place for South East Asia’s 600M people start their e-commerce journey. The place where consumers discover the latest trends, compare prices and get the best deal. With more than 3 billion offers on our platform; 30+ million monthly shoppers; and, a reputation as an independent authority when it comes to insights about the regional e-commerce sector, iPrice is at the centre of South East Asia’s e-commerce revolution.
Why join us?
Surround yourself with people who are ambitious, passionate, dynamic and constantly looking for ways to improve themselves. Join us and help us drive iPrice’s continued success, our monthly double-digit growth, and be a part of a diverse environment which combines the talent and insights of the 7 countries we that are operating in!
- Organization backed by world class investors like Naver, Line, Gobi and 500 Start-ups
- Management team comprised of international managers with experience from world-class organizations
- Performance focused culture championing ownership, transparency and open communication
- Diverse colleagues (25 nationalities and counting)
- Coaching and world-class trainings with access to key experts in your field
iPrice connects customers and online merchants. Our business relies on our ability to assist online merchants, service providers, and traditional brands to grow their online customer base. As a Senior Technical Account Manager (TAM), you will be a member of our Categorization, Integration, and Account Management team. Within iPrice, this cross-functional team leads our efforts in developing and managing long-term, win-win relationship with our partners. This includes overseeing the commercial relationship with our clients and ensuring technical integration of our systems. As a TAM, you will focus on developing innovative technical integrations and ensuring their smooth operations.
We are looking for a highly motivated, genuinely passionate individual who will support the development of our team. The team will expect you to build expertise around several in-house and external systems and stay alert to industry trends. Overall, you will act as a guide to lead the team to the next level of success.
On a day-to-day basis, you will support the organization and execution of tickets through our two-week sprints. Over the longer term, you will help coordinate and drive progress towards our ambitious, termly (4 months) OKRs. You will also seek out new solutions, coordinate with external partners, and find experts to improve our day to day operations.
Beyond the Categorization, Integration, and Account Management team, you will be part of our leads group where you will help define the business and organizational strategy for the company. You will have the opportunity to learn from a superstar, internationally sourced management team, combining experience from BCG, Microsoft, McKinsey, Google and other world-class organizations.
RESPONSIBILITIES
- Establish productive technical relationships with product development teams in the largest e-Commerce companies across the SEA region
- Take ownership and responsibility to ensure a business-critical projects are completed from technical standpoint
- Drive the integration initiatives with iPrice partners and merchants
- Act as a liaison between internal and external technical development teams
- Propose solutions and improvements using a data-driven approach and drive their prioritization/technical implementation to achieve business objectives
- Become a subject-matter expert for various internal and external systems (product feed processing, digital ad attribution models, transaction tracking systems)
- Become a point of reference for domain knowledge when it comes to technical aspects of the designated accounts•
- Support deep analysis to identify root causes of problems and find creative solutions in a timely manner
- Communicate with internal and external stakeholders to clarify and solve technical issues
- Keep updated with industry trends and new technologies (and share your knowledge)
- Advocate for product experimentation with both internal and external stakeholders
- Brainstorm, groom, and prioritize initiatives with relevant product owners
- Support teams to drive initiatives forward in a timely manner
- Support day-to-day operations alongside our integration, business intelligence, engineering, ops and account management team members
- Support the growth of our cross-functional teams
- Coach junior team members to take on ever more complex analysis, initiatives and communications
- Identify knowledge and skills gaps within the teams and help to address them with the support of