Korean Customer Support Executive

Korean Customer Support Executive
Pole To Win International, Malaysia

Experience
1 Year
Salary
0 - 0
Job Type
Full Time Job
Job Shift
Morning Job
Job Category
Customer Service
Traveling
No
Career Level
Non-Managerial
Telecommute
No
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
Mar 10, 2021
Last Date
Apr 10, 2021
Location(s)
Kuala Lumpur, Malaysia

Job Description

RESPONSIBILITIES

  • Provide customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
  • Handle multiple concurrent chat and email interaction.
  • Identify, correct and advise on technical issues in the customer’s computer, mobile app and/or video game console.
  • Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
  • Perform quality check on work documents (including but not limited to areas of Customer Service, Quality Assurance, etc) of English and korean language in nature.

    • Requirements

    • Able to work on weekends and public holidays based on shift roster schedule.
    • Fluency in verbal and written communication skills in English and Korean (due to the need to handle queries and incoming tickets in these Asian languages).
    • Possess customer-focused mindset and able to troubleshoot PC/console issues via multiple channels such as email, chat, phone.
    • Appreciation of games is advantageous.
    • Meticulous team player with a results-driven personality.
    • Equipped with appropriate urgency to suit operational demands.

    Benefits

    Medical benefits

    Job Specification

    Job Rewards and Benefits

    More Jobs like this Job

    Jobs in Kuala Lumpur Malaysia
    Jobs in this company

    Pole To Win International

    Information Technology and Services - London, United Kingdom
    © Copyright 2004-2024 Mustakbil.com All Right Reserved.