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Customer Service Executive, Malaysia
Pole To Win International, Malaysia
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 10, 2021
Last Date
Apr 10, 2021
Location(s)
Job Description
- Provide customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
- Handle multiple concurrent chat and email interaction.
- Identify, correct and advise on technical issues in the customer’s computer, mobile app and/or video game console.
- Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
- Perform quality check on work documents (including but not limited to areas of Customer Service, Quality Assurance, etc) using Asian languages.
Requirements
- Able to work on weekends and public holidays based on shift roster schedule.
- Fluency in verbal and written communication skills in English with additional Asian language skills.
- Possess customer-focused mindset and able to troubleshoot PC/console issues via multiple channels such as email, chat, phone.
- Appreciation of games is advantageous.
- Meticulous team player with a results-driven personality.
- Equipped with appropriate urgency to suit operational demands.
Job Specification
Pole To Win International
Information Technology and Services - London, United Kingdom