Project executive - customer support
Pole To Win International, Malaysia
Job Description
• Plan project resources and schedules.
• Monitor and report progress of projects.
• Prepare project budgeting / activities.
• Provide support on management reporting.
• Risk analysis management.
• Troubleshoot problems and issues.
• Manage and improve operations.
• Mentor customer agents in Japanese language and reporting skills from time to time.
• Liaison with Japanese native stakeholders (HQ, overseas offices and clients) via email, phone, video conference, etc.
• May be required to assist in shortlisting and interviewing candidates for job openings requiring Japanese language proficiency.
Requirements
• Possess tertiary qualification amp; professional certifications in customer relationship and project management.
•Minimum 3 years of customer service and project management / coordination experience within office environment.
• Relevant exposure in supporting end users on technical (Information Technology) issues is preferred.
• Business level communication (verbal and written) skills in both Japanese and English languages.
• Experience in CRM software will be advantageous.
• A passion for gaming and expertise in playing games in various genres.
• Meticulous team player with strong interpersonal skills and a results-driven personality.
• Able to work independently and fast thinker.
• Ability to multi-task under tight timelines and pressure.
• Equipped with appropriate urgency to suit operational demands.
• Highly experienced candidates may be considered for the Manager level position.