Community Support Representative
BandLab Technologies, Malaysia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Mar 17, 2021
Last Date
Apr 17, 2021
Location(s)

Job Description

BandLab Technologies is a next-generation social technology collective that integrates the physical and digital supply chain around music. BandLab, the group’s flagship digital product, is a social music platform that enables creators to make music and share the creative process with musicians and fans. BandLab combines music making and collaboration tools, like the world’s first cross-platform DAW, with social features like video sharing, messaging and discovery. BandLab’s mission is to break down the technical, geographic and creative barriers between creators, collaborators and community.

BandLab Technologies is looking for a Community Support Representative with solid communication skills and experience supporting a brand’s engagement and outreach across channels and communities. The ideal candidate will execute community engagement, growth, and support programs across multiple brands around the world. The ability to work fast and efficiently in a dynamic, fast-paced startup environment is essential. A passion for music is a must as is familiarity with digital audio workstations, recording techniques and social media best practices.

As a Community Support Representative, you’ll be responsible for community engagement, moderation and support for a passionate community of musicians around the world. This position reports to the Community Lead.

Key Responsibilities

  • Community engagement, moderation and support
  • Provide technical expertise and solutions via Zendesk for BandLab Technologies brands
  • Troubleshooting issues reported by users involving BandLab products
  • Drive BandLab digital ecosystem through feedback with the development team
  • Identifying support systems and processes to help users better help themselves
  • Support general Marketing activities and initiatives
  • Be an evangelist for BandLab around the world
  • Personally participate and engage users in the BandLab community building direct relationships with fans and influencers

Requirements

  • Musician with knowledge and experience in professional music production
  • General technical understanding of BandLab, Cakewalk and other products
  • Deep, well-demonstrated experience in online community building and social outreach
  • Strategic thinker with strong leadership, management, and communication skills
  • Able to make critical decisions under time constraints and a full workload
  • Able to travel, work long hours and weekends as needed
  • Ability to take on new roles, assignments and responsibilities as needed.
  • Strong writer with positive and personable communication skills

Benefits

  • Healthcare program
  • Modern work environment
  • Smart colleagues

Job Specification

Job Rewards and Benefits

BandLab Technologies

Information Technology and Services - Singapore, Singapore
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