Inbound Lead Development Manager
Amazon, Malaysia

Amazon Web Services (AWS) is a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of enterprise, government and start-up business and organizations globally.

We're looking for a hands-on and motivated self-starter who's passionate to build and lead the Marketing Response Center (MRC) team for ASEAN based in Kuala Lumpur, Malaysia.

In this role, you will be fully responsible for leading this team of young talents in executing leads follow up and marketing campaigns to improve and complete AWS database, collect customer cloud interests, and promote a variety of AWS marketing and related product services through diverse marketing channels. You will work closely with field marketing, regional sales management and/or global campaign teams to identify campaign opportunity and messaging to effectively target key industries, use cases or target customers to help improve the leads to opportunity conversion. You will also work closely with marketing operations to collate campaign data and ensuring leads are captured and routed to the sales team for prompt follow-up.

Our team is a critical function within the lead and demand generation process, with its mission to profile, nurture and qualify leads generated from various events, campaigns and marketing activities. In this role, you work with a highly talented, dynamic and fun team, targeting existing leads with campaigns and information designed to improve the lead quality and sales conversion rates.

Check out this video to learn more about our team culture: https://www.youtube.com/watch?v=tjJcOv_uslA

Roles & Responsibilities:
· Be a business partner and work closely with sales and marketing stakeholders to achieve business goals.
· Provide regular reporting on MRC performance and metrics to stakeholders, and dive deep into operational data to improve operational excellence, better customer experience and achieve business outcomes.
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· Leverage and/or build various learning strategies and facilitate the delivery of training from Subject Matter Experts, to the MRC team including e-learning, self-paced, instructor-led techniques, and certification programs.
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· Coaching and Mentoring - Ensure each MRC Rep attain development milestone and acquired the necessary skills competencies. Chart out the long term path for the MRC Rep to become a marketer or sales executive/rep/account manager.
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· Be part of a team to lead global cross-functional MRC projects to drive operational excellence and better customer experience.

Using AWS, businesses of all sizes can take advantage of Amazon's expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost. AWS is being adopted by all industry sectors in Asia Pacific, because it allows customers to do more with less and to be more efficient and agile in their IT spend – in turn supporting the ability to experiment, fail fast, remove friction from managing IT and go global in minutes. The APAC team at AWS is committed to providing businesses with tools and services to make their business agile and more efficient.

BASIC QUALIFICATIONS

· 4-8+ years of technology related marketing, sales, business development or proven experience in project management in sales / marketing environment.
· Proficiency with Salesforce.com CRM application with data analysis skill.
· Experience working in a fast-paced and highly cross-functional organization.
· Experience working in lead/demand generation function.
· Experience hiring, coaching and leading a team for at least 3 years or more.
· Proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast.
· Excellent written and oral communication.
· Strategic thinker that can see the big picture, strive for ongoing improvement and thrive in a hyper-growth, dynamic environment with a high degree of innovation.

PREFERRED QUALIFICATIONS

· Experience in Cloud Technology
· Experience working with Senior stakeholders
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Job Rewards and Benefits