Social Media Content Lead
StoreHub, Malaysia
Job Description
Are you driven, results-oriented and a team player?
With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail amp; restaurant businesses the technology and services they need to succeed.
At StoreHub, we’re building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
It is on such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like to embark on, keep reading!
We’re looking for a visionary Social Media amp; Content Lead to direct our content creation and distribution for all products under our platform across the region. This role will require familiarity across all social media platforms and you will be expected to think both creatively and analytically to drive results and achieve ambitious growth goals.
You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast-paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself. You must be able to thrive in an environment where there are constrained resources, and product/market fit is just being established.
Requirements
What you will do:
- Own the entire social media management and content strategy for all StoreHub products from content planning to creation and distribution. Everyone (including our leads) is expected to execute within their roles(i.e. Creating content, distributing content etc)
- Work closely and collaborate within the team and organization to translate business amp; marketing objectives into crystal-clear social media/content strategies.
- Work closely with the Head of Marketing to provide social media insights, drive commercial social KPIs and grow a brand via social media.
- Stay up to date on social media viral trends, browsing behaviors, and user demographics to plan out the most effective methods for content promotion and distribution.
- Provide leadership to a team of community managers, content creators and social media executives.
- Own social media KPIs (community growth, ROAS, engagement rates)
What you will need to have:
- 4+ years experience in marketing and social media.
- Excellent copywriting skills.
- Excellent written and spoken English skills.
- A proven track record of growing a brand via social media, content creation, and distribution (with a particular focus on Instagram, Facebook, and TikTok).
- Experience with content marketing amp; SEO.
- Experience leading, developing, and managing a team of social media executives and content creators.
- Project management experience with an obsession with details. We always have ongoing projects within the team and organization. As a leader, you are expected to occasionally take the helm for some of these projects.
- Strong creative vision with an understanding of business objectives.
- Excellent interpersonal skills and an effective collaborator across multiple departments and countries.
- Ability to multitask and work under pressure in a fast-paced environment.
- Ability to use data to gather insights and spot opportunities to continuously improve content quality and conversions.
- Ability to think from a user’s perspective and a customer’s online shopping experience
- A driven, proactive, can-do attitude.
Benefits
What makes working at StoreHub awesome (and refreshing!):
- Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
- Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.
- Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
- Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. This helps us make more informed decisions and get more precise outcomes.
- Impact not just effort. We recognize that results are not tied to the number of hours put in to achieve them. There’s no reward for long hours with poor results and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work and long hours is not how we measure or talk about a person’s contribution.
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