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Quality Assurance Trainer, Customer Care Job in Malaysia
StoreHub , Malaysia

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Apr 9, 2021
Last Date
Jul 9, 2021
Location(s)

Job Description

As a member of an innovative, motivated and talented team, you will be responsible for identifying the training needs of StoreHub's Customer Care and Customer Success teams, and build training modules that ensure these roles are delivering the highest quality customer experience to all of our customers. We need our Quality Assurance Trainer to be versatile and passionate to tackle new problems as we continue to push technology forward.

As a Quality Assurance Trainer for the Customer Care team, given the data collected and reviewed by our Quality Assurance Specialists, you will develop and deliver training solutions that tackle the gaps within each function. The work is challenging, fast paced, and always on the bleeding edge. You are self-motivated, exercise excellent judgement and handle challenges with positivity and grit. You don’t need to be an expert or know everything about our industry (even we don’t). What we’re after is someone with a curious mind and a passion for improvement.

Requirements

What you will do:

  • Ensure strategic alignment of the Customer Care/Customer Success training department with providing the highest level of customer service
  • Develop and deliver training solutions that meet the business needs
  • Optimise training processes for efficiency
  • Select and manage resources, including working with both internal employees and training vendors to develop and deliver training
  • Manage the technologies and technical personnel required to develop, manage and deliver training
  • Identify training needs by consulting with stakeholders and using needs assessments
  • Evaluate individual and organisational performance to ensure training is meeting business needs and improving performance


You will need:

  • Extensive knowledge of Customer Service best practices
  • At least 1 year experience working as a Quality Assurance Trainer within a Customer Service Department
  • A proven track record of training program development and management
  • Excellent leadership skills
  • A BIG passion for helping small businesses.
  • Lots of self-drive with a motivation and desire to succeed
  • Strong conversational and rapport-building skills
  • Excellent written and oral communication skills in English, Bahasa Malaysia and Mandarin
  • Strong problem-solving skills. Numerate, analytical, with good attention to detail
  • Fast Learner
  • Team player that enjoys working in an energetic, fun, environment
  • Keen interest in professional development and career growth
  • Intermediate/Advanced level of Computer / Tech Savviness

Benefits

We ask for hard work and dedication from all of our employees. In return we provide them with:

  • Free parking and fully stocked pantry
  • Company sponsored outings
  • Medical and Dental benefits
  • Apple computers for everyone
  • Company sponsored sports activities/workout sessions
  • Many opportunities for career growth and development

We get lots of work done! We just also believe that as long as our employees are happy (and fed) they will be well equipped to give their best each and everyday.


Job Specification

StoreHub

Information Technology and Services - Petaling Jaya, Malaysia