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Customer Service Agent Job in Malaysia
Chilindo Co. Ltd. , Malaysia

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Associate Degree
Total Vacancies
1 Job
Posted on
Apr 29, 2021
Last Date
Jul 29, 2021
Location(s)

Job Description

Job Description:

• Primarily handle inquiries pertaining to orders, payments, shipping, vouchers and etc from both seller via live chat

• Level 1 CS is expected to provide first contact resolution according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond back to users via callback or email.

• Update case details appropriately. i.e. : DHLand etc

• To meet KPIs like average handling time, first contact resolution rate, email/chat response rate, customer satisfaction score and etc.

• Communicate with internal stakeholders (logistics, payment)

• To ensure accuracy in information when communicating to Chilindo users

• Communicate effectively with team members and Chilindo users

• Take on ad-hoc projects/assignments'

Requirements

• Fresh grads to 2 years of contact center experience, mainly in customer service

• Having excellent spoken and writing skills English. Malay is preferred.

• Good typing skill

• Being able to work independently

• Being flexible and adaptable

• Ability to multi-task, prioritize and manage time effectively

• Demonstrate teamwork all the time

  • Able to work on rotation shift

Benefits

  • We are growing quickly, so there are plenty of opportunity to learn and advance
  • Creative freedom to make a real difference in the world of e-commerce.
  • Be part of a truly international team
  • Competitive salary package based on skills and experience
  • Chance to be part of one of SEA’s fastest growing e-commerce companies and work with some of the best in business
  • Work Location: Shah Alam, Selangor

Job Specification

Chilindo Co. Ltd.

Information Technology and Services - Bangkok, Thailand