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Customer Support Executive (Turkish) Job in Malaysia
Pole To Win International , Malaysia

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
May 3, 2021
Last Date
Aug 3, 2021
Location(s)

Job Description

RESPONSIBILITIES

• Provide customer support and technical issue resolution via email, phone, chat, social media and other online platforms.

• Handle multiple concurrent chat and email interaction.

• Identify, correct and advise on technical issues in the customer’s computer, mobile app and/or video game console.

• Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

• Perform quality check on work documents (including but not limited to areas of Customer Service, Quality Assurance, etc) of English language in nature.



Requirements

• Able to work on weekends and public holidays based on shift roster schedule.

• Fluency in verbal and written communication skills in English amp; Turkish (due to the need to handle queries and incoming tickets in these languages)

• Possess customer-focused mindset and able to troubleshoot PC/console issues via multiple channels such as email, chat, phone.

• Appreciation of games is advantageous.

• Meticulous team player with a results-driven personality.

• Equipped with appropriate urgency to suit operational demands.

Benefits

Medicial benefits, AWS

Job Specification

Pole To Win International

Information Technology and Services - London, United Kingdom