Branch Support Service Assistant / Service Planner / Scheduler (Johor Bahru)
Rentokil Initial, Malaysia

Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.

We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology.

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Find out more on careers.rentokil-initial.com

We are looking for a motivated, dynamic Branch Support Service Assistant (Service Scheduler / Planner) to join our team based out of our office. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible to:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

Requirements

The ideal candidate will possess:

• Minimum Diploma/Degree holder in related field
• Work experience in logistics / capacity analyses / service schedule is an added advantage
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to detail
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Benefits

Rewards and Benefits

• Fair and attractive Cash remuneration package which includes base salary and 1 month contractual bonus
• Comprehensive Insurance Plans for Surgical amp; Hospitalization, Term Life and Personal Accident
• Clinical Out-patient amp; Specialist Coverage
• Dental amp; Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools
• A work environment that is safe, healthy and friendly

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from our Specialist and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location:

Johor Bahru Branch

Rentokil Initial (M) Sdn Bhd., Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.

Job Rewards and Benefits