Product Analyst
StoreHub, Malaysia
Job Description
Are you driven, results-oriented and a team player?
With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail amp; restaurant businesses the technology and services they need to succeed.
At StoreHub, we’re building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
It is on such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like to embark on, keep reading!
As a member of an innovative, motivated and talented team, you will be responsible for leveraging deep user, operational, and technical insights and data to innovate and develop StoreHub’s product offerings. We need our Product Analyst to be versatile and passionate to tackle new problems as we continue to push technology forward.
As a Product Analyst, you will collaborate with the Product Team to provide quantitative analysis, market expertise and a strategic perspective in order to make data-driven decisions about existing and future products. StoreHub works with thousands of businesses around Southeast Asia and this role will require someone to be on the pulse of the market’s needs, using data to come up with meaningful insights that guide our strategy. The work is challenging, fast paced, and always on the bleeding edge. You have strong analytical skills, an unwavering commitment to quality, a collaborative work ethic, and excellent problem-solving skills. You don’t need to be an expert or know everything about our industry (even we don’t). What we’re after is someone with a curious mind and a passion for improvement.
You don’t need to know everything about our industry (even we don’t!). But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.
You must be able to thrive in an environment where there are constrained resources, and product/market fit is just being established.
Requirements
What you will do:
- Partner with product, growth, marketing and operations teams to conduct in-depth quantitative analyses that guide strategic decisions
- Build strategic relationships and manage communication and alignment across multiple partner teams:
- Partner with Operations, Sales, and Marketing teams to identify opportunities to improve our products based on customer feedback and help quantify the impact of their qualitative insights
- Partner with Engineering, Design, and Product Management to implement changes in existing products that positively impact the customer experience and drive new StoreHub products/features
- Instill a focus on quality in the product culture by creating objective data driven stories that influence and convince our product team to prioritize quality projects
- Build and maintain reports, models, and visualizations which provide insight into users experiences and business performance (e.g. cost-benefit, invest-divest, forecasting, impact analysis)
- Deliver effective presentations of findings and recommendations to stakeholders, creating visual displays of quantitative information
- Inform, influence, and execute strategy decisions that are data driven and meaningfully guide our our product vision
What you will need:
- Humility, a positive can-do attitude and personal initiative
- 3+ years of product analytics experience
- Experience working in a quantitative or analytical role, preferably in technology or consulting
- Experience in scripting with SQL
- Interest and aptitude in data, metrics, analysis and trends and applied knowledge of measurement, statistics and program evaluation
- Proficiency using tools to manage the software development lifecycle(e.g. Jira in an AGILE environment)
- Experience in Statistics, Experiment Analysis and Modeling / Machine Learning
- Distinctive problem solving skills and impeccable business judgment
- Strong communication skills and high levels of empathy; capable to build a strong connection with internal cross function teams as well as potential and existing customers
- Excellent command of written and spoken English
- BA/BS in Math, Statistics, Computer Science, Economics, related field, or equivalent experience
Benefits
What makes working at StoreHub awesome (and refreshing!):
- Our people - for real! StoreHubbers are some of the smartest and most interesting people you will work with. Expect to do a lot of peer-learning.
- Culture of Candour. We embrace dir