Head of Product
StoreHub, Malaysia
Job Description
Are you driven, results-oriented and a team player?
With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.
At StoreHub, we’re building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like to embark on, keep reading!
SMEs are the backbone of every economy, and our vision is to provide them a platform to run a successful and sustainable business. In the Head of Product role, you will drive our product strategy and ensure that we build a platform that makes businesses awesome! You will also define and drive StoreHub’s product vision and strategy into an actionable plan. StoreHub works with tens of thousands of businesses across Southeast Asia and this role is critical for leading the team that will build, launch and grow the experiences of our customers.
You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.
Requirements
What you will do:
- Product Vision and Strategy
- Develop StoreHub into a multi product organisation, and be the key driver of planning, strategy, and product innovation
- Research and understand customer requirements, competitive offerings, and other opportunities
- Ability to use data, your experience, and product instincts to identify the best areas to focus on
- Spend time understanding the changing marketplace and the areas where we can help our customers in order to build our product roadmap
- Present the product vision and roadmap to customers, prospects, employees, and stakeholders
- Tactical Execution
- Lead the product and design team to drive high-quality execution of the product roadmap and vision
- Partner with the engineering team to deliver against our product priorities and set frequent, near-term milestone releases, drive the company towards them, and measure their impact.
- Go-to-Market
- Collaborate with engineering, marketing, operations, sales, and other internal teams at StoreHub to coordinate significant product launches and deliver compelling product experiences for thousands of customers across Southeast Asia
- Team Building
- Be a phenomenal communicator, coach, and mentor
- Develop the product team to be data driven, empathetic, and high performing to drive the StoreHub platform and product vision
- Product Practice and Culture
- Define and formalise the product ways of working at StoreHub
- Implement new practices and processes to ensure delivery of exceptional customer experiences
- Lifecycle Management
- Work closely with the Product team to regularly analyse and communicate the product’s performance
- Interpret the feedback and take steps to ensure that the product meets its performance targets
You will need:
- Humility, a positive can-do attitude and personal initiative
- 7+ years in a Product Leadership role at a product-centric technology company (preferably a SaaS product)
- Deep understanding of technology, including an ability to collaborate with engineering leaders and steer roadmaps for complex products
- Experience working directly with cross-functional leadership and executive teams to collaboratively drive product direction
- Strong communication skills and high levels of empathy; capable to build a strong connection with internal cross function teams as well as potential and existing customers
- Extremely high standards, attention to detail, and a drive for continuous improvement, while also being able to ship product fast and iteratively
- Highly analytical, data-driven thinking that leads the company and product organisation to focus on outcomes that inflect the trajectory of StoreHub
- Excellent command of written and spoken English
Benefits
What makes working at StoreHub awesome (and refreshing!):
- Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
- Culture of Candour. We embrace directness, hate b