Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.Responsibilities
- Speaking with customers via telephone, email - to maintain weekly sales volumes
- Manage systems data accuracy, journey plans and stock
- Check data accuracy in orders and invoices.
- Contact clients to obtain missing information or answer queries.
- Liaise with the fleet to ensure timely deliveries.
- Maintain and update sales and customer records.
- Develop monthly sales reports.
Customer Management
- Maintain activity of outlets through calls and messaging
- Monitoring of market performance
- Maintaining and updating customers data
Data Management
- COD bank in tallies with system
- All items/SKUs are accounted
- Ensure data accuracy
- Daily/Weekly/Monthly Reporting
Communication
- Any changes to the currently systems are communicated to all staff/drivers
- Complaints are addressed to driver/riders for improvement
- Provide excellent service to customer (self collect, walk in)
- Liaison for issues from CS, Shippers, Customer, KAM, Recovery, B2B and XB
Requirements
- Candidates must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
- At least 2 Year(s) of working experience in a related field is required for this position.
- Preferably specialized in Logistics/Supply Chain or equivalent.
- Language requirements : Bahasa Malaysia amp; English (spoken amp; written)
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