Salesforce Business Analyst
StoreHub, Malaysia
Job Description
Are you driven, results-oriented and a team player?
With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail amp; restaurant businesses the technology and services they need to succeed.
At StoreHub, we’re building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
It is on such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like to embark on, keep reading!
As a Salesforce Business Analyst, you will provide actionable insights to leaders so they can make informed data driven decisions to drive the business. You will be responsible for working with various teams to improve end-user experience and business revenue through strategic initiatives. Your analysis facilitates business decisions and improves operational efficiencies.
You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.
Requirements
What you will do:
- Identify and gather requirements based on business requirements.
- Develop Salesforce report and dashboard for sales team and other departments.
- Automate processes using Salesforce platform such as workflow, process builder, and validation rules.
- Customize and configure SFDC objects, data fields, page layouts, record types and validation workflows and other 3rd party applications.
- Design and develop solutions using configurations and Apex / LWC within Salesforce platform to meet business requirements.
- Proactively identify areas of improvement and functional gaps in existing systems and implement enhancements.
- Maintain database and data records for integrity, ownership, and accuracy including cleansing and duplicate record management.
- Provide Salesforce training and user support.
What you will need:
- 2 years of working experience in Salesforce Administrator / Salesforce Developer or Salesforce Business Analyst roles.
- Possess experience working with Salesforce API's and general connectivity/integration with other tools such as Aircall and Netsuite.
- Knowledge and practical application of Visualforce, APEX programming, and Web Services would be added advantage.
- Strong analytical, organizational and interpersonal skills.
- Effective communication skills to present information to technical and non-technical audience.
- Highly motivated self-starter with the ability to work efficiently with minimal supervision.
- Knowledge of and curiosity to stay current on industry analytical trends.
Benefits
What makes working at StoreHub awesome (and refreshing!):
- Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
- Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.
- Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
- Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. This helps us make more informed decisions and get more precise outcomes.
- Impact not just effort. We recognize that results are not tied to the number of hours put in to achieve them. There’s no reward for long hours with poor results and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work and long hours is not how we measure or talk about a person’s contribution.
We do have all the other cool perks too:
- Free Nespresso Coffee
- Fully stocked fridge and pantry - ice-cream, snacks, and more yums
- Free Season Parking - no more roadside headaches
- Medical and Dental Outpatient Visits + Medical Insurance
- Apple Macbooks for everyone
- Learning Budget - for courses, books, and levelling up
We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, ma