Key Account Team Lead
LingoAce, Malaysia

Responsibilities:

• Achieve team renewal, referral, and customer satisfaction goals

• Measure and report team’s performance to leadership team
• Ensure Learning Advisor team operations are carried on in an appropriate, compliant, and cost-effective manner
• Review and improve operational management systems and processes
• Initiate projects to improve service quality

Requirements

• Graduated with a bachelor's degree or diploma in any field.
• Highly customer centric in understanding and profiling parents’ needs for their students
• 2-3 years of experience in leading teams of 8 to 10 persons
• Must be able to communicate (written and verbal) in both English and Mandarin fluently

• Able to manage escalated cases and provide appropriate resolution for customers
• Good team player who can collaborate with respective stakeholders (teachers, curriculum planning, operations, customer success team, etc.) in ensuring elevated level of customer experience
• Familiar with the use of CRM systems

Job Rewards and Benefits