Customer Service cum Planner - Section U5, Shah Alam (Immediately)
Rentokil Initial, Malaysia

Rentokil Initial is an international business services company employing over 65,000 colleagues across 70 countries worldwide.

We strive to protect people and enhance lives. For example, by controlling pests, improving hygiene, and improving interior spaces with plants and scenting.

We are experts in the fields we operate in; investing in training, science, innovation, and technology.

Listening and acting on feedback is part of our culture to support our colleagues and customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of SERVICE, RELATIONSHIP, and TEAMWORK which were identified by our colleagues across the world.

Find out more on careers.rentokil-initial.com

We are looking for a motivated, dynamic Customer Service cum Plannerto join our team based out of our office in Section U5, Shah Alam, Selangor. Your responsibilities will be to plan customer's service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Follow up with service team to ensure no service backlogs
• Ensure all data is input onto the in-house system accurately and efficiently
• Handle customers' complaint and enquiries
• Any ad hoc duties assigned from time to time
  

Requirements

The ideal candidate will possess:

• Minimum SPM/STPM/Diploma/Degree holder in any field
• Experience in Customer Service is an added advantage
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Has own transportation (with valid driving license) to travel to work
• Literate in IT
• Able to handle timelines without affecting quality of work
• Customer-oriented amp; result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and and negotiation skills
• Ability in multitasking job
• Versatility to build rapport with people at all levels
• Commercially focused acumen

Benefits

Rewards and Benefits

• Attractive base salary
• Comprehensive Insurance Plans for Surgical amp; Hospitalization, Term Life and Personal Accident
• EPF, SOCSO, and EIS contributions
• Out-patient amp; Specialist Coverage
• Dental amp; Optical Coverage
• Additional Retirement benefits

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location of this branch:

Rentokil Initial (M) Sdn Bhd

Jalan Utarid U5/13, SeksyenU5, 40150 Shah Alam, Selangor

Job Rewards and Benefits