Key Account Manager (ALGEM-Industrial)
Bollore Logistics Asia Pacific, Malaysia

About this role

The Key Account Manager ensures key account satisfaction according to contractual commitment. He / She grows

Bolloré Logistics market shares and GM objectives.

What you will be doing

• Act as Bolloré Logistics main entry point.
• Secure approved/preferred vendor status from Key account.
• Consolidate and update customer knowledge (decision makers, influencers, volume potential, incumbents, industry
• challenges/opportunities, strategic expectation) and Bolloré Logistics performances.

Set Goals

• Develop Bolloré Logistics market share and profitability through customer’s operations across the network.
• Develop and implement the sales action plan by monitoring the dedicated sales team.
• Review Bolloré Logistics performance and quality indicators which have been contracted with customer.

Build action plan

• Plan and monitor growth with the dedicated network sales team aligned with customers flows.
• Optimize sales awareness and development within network through CRM.
• Lead direct actions with identified customer’s interlocutors.
• Define operational and pricing procedures and exercise authority over agencies to have them applied.
• Plan monthly meeting to pilot growth and sales activities.

Lead global tender

• Lead global tenders and participate to sign-off with respective parties.
• Design and present global tenders to customers with supporting BL functions and expertise.
• Call on corporate steering committee to arbitrate financial, sales or operational disputes linked to international contract
• management.

Specific Activities

• Carrying out any other request made by their manager.

Requirements

The successful candidate

Technical

• Minimum of 5 years in key account management in air and or sea freight forwarding industry

Behavioural

• Excellent communication
• Team player
• Solution finder
• Able to think out of the box
• Rigorous
• Excellent inter-personal skills
• Thoroughness
• Organized
• Responsive
• Negotiation skills

Language

• Fluent and technical English + local language

Benefits

You will enjoy:

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave

Job Rewards and Benefits