Job Description
About ZenyumZenyum is one of Asia’s largest consumer brands in the making.We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.
We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) one-commerce platforms and in physical stores.
We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want tocreate a place that you will want to show up for every single morning,and create products that make you smile more.
Join us in our mission to spread smiles across Asia!
Responsibilities
* Provide personalized customer care to both existing and new customers of our products.* Be the main point of contact for all customer queries through various channel like website support, social channels , live chat , calls and emails .* Handle returns, refunds, cancellation and customer escalation and use internal systems to arrive at the best in class customer resolution times.* You will be responsible for giving timely and accurate feedback to the internal teams to improve our products and overall customer satisfaction.* Cross-sell and upsell Zenyum's dental products and services to the existing pool of customers
Requirements
* Minimally 1-2 years of relevant customer service experience* Customer service oriented nature who enjoys daily interaction with other individuals* Strong and effective communicator, with fluency in English and Mandarin to liaise with Mandarin speaking customers, or Bahasa Indonesia to liaise with Indonesian speaking customers.* Advantageous to possess sales experience, however, not required* Good understanding of customer needs and an ability to propose solutions to address these needs* Excellent time management amp; interpersonal skills
Job Specification