Community Officer (Customer Service, Operations, Events)
the Hive, Malaysia

Common Ground is the home of Malaysia's largest Coworking community and leading Coworking space, with over 20 locations in 3 countries. Our mission is to transform work cultures through beautifully designed spaces, meaningful people engagement and the adoption of digital technology.

We are looking for a talented and passionate Community Officer to illustrate Common Ground’s core values and strive to achieve our mission and create a welcoming and collaborative community environment amongst our members through events and building relationships between them.

Responsibilities

• Be the first and last point of contact of your respective outlet
• Cover the front desk during business hours
• Greet and check-in member guests
• Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
• Manage Common Ground’s Member check-ins and check-outs
• Answer walk-up member and guest questions or refer inquirer to additional resources
• In charge of all mails and packages
• Solve member-related issues to ensure a cohesive community
• Make posters for events
• Assist with set-up and breakdown of events, including ordering food and beverages
• Assist with move-ins and move-outs; prepare and distribute member welcome packets
• Assist with building operations and maintenance to ensure highest level of member experience
• Manage access card activations
• Ensuring the space is clean and well kept
• Ordering consumables
• Submit building receipts to ACM or CM for expense reports
• Identify issues for escalation to ACM and CM and document accordingly

Requirements

• College graduate with a four year degree preferred, but not required
• Must have strong verbal and written communication skills and customer service
• Sales experience is a plus
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Passion for entrepreneurial communities
• Proficient in basic computer skills

Job Rewards and Benefits